Why ServiceNow matters
ServiceNow reported Q2 2026 subscription revenue of $3.877 billion, up 24.5%, with Now Assist adding $300 million of net new ACV in the quarter. It completed the $2.85 billion Moveworks purchase in December 2025, its largest deal ever. At Knowledge 2026 it folded Now Assist and Moveworks into a single AI front door called Otto, and it targets $1.5 billion in AI ACV by year-end 2026.
The numberAI ACV passed $1 billion in Q2 2026, with $300M of net new Now Assist ACV in the quarter (July 22, 2026)
On The Agentic 80
Listed under Customer and employee service agents. Agents that answer, resolve, and escalate.
On The All Things AI 100
Listed under Enterprise software. The systems of record adding AI to what companies already run.
Quick answers
- What does ServiceNow do?
- Cloud platform for IT, HR and customer workflows, now sold with built-in AI agents. ServiceNow reported Q2 2026 subscription revenue of $3.877 billion, up 24.5%, with Now Assist adding $300 million of net new ACV in the quarter.
- What AI capabilities does ServiceNow offer?
- ServiceNow offers Now Assist, generative AI built into its cloud workflow platform for IT, HR, customer service, and employee work. Now Assist summarizes cases, drafts replies, and recommends next steps. AI Agents, marketed with Otto, carry out multistep tasks across ServiceNow processes using company data and policies. Predictive intelligence classifies requests, suggests knowledge articles, and forecasts workload so service teams can route and resolve work.
- Why is ServiceNow on The Agentic 80?
- ServiceNow is listed under Customer and employee service agents. Agents that answer, resolve, and escalate. AI ACV passed $1 billion in Q2 2026, with $300M of net new Now Assist ACV in the quarter (July 22, 2026).
- Why is ServiceNow on The All Things AI 100?
- ServiceNow is listed under Enterprise software. The systems of record adding AI to what companies already run. AI ACV passed $1 billion in Q2 2026, with $300M of net new Now Assist ACV in the quarter (July 22, 2026).
- Where is ServiceNow based, and who owns it?
- ServiceNow is based in Santa Clara, CA, was founded in 2004 and is public (NYSE: NOW).