Why Ada matters
Ada reported more than 100% year-over-year revenue growth on March 3, 2026, with 108% growth in agentic AI ARR, 146% net revenue retention and 12x growth in voice ARR. It says more than 550 enterprise AI agents are deployed for customers such as Sky, Malaysia Airlines and Monday.com. The company was valued at $1.2 billion in its $130 million Series C in May 2021.
The numberRevenue growth above 100% year over year and 146% net revenue retention, announced March 3, 2026
On The Agentic 80
Listed under Customer and employee service agents. Agents that answer, resolve, and escalate.
Quick answers
- What does Ada do?
- AI agents that resolve customer service conversations across chat, email, voice and messaging. Ada reported more than 100% year-over-year revenue growth on March 3, 2026, with 108% growth in agentic AI ARR, 146% net revenue retention and 12x growth in voice ARR.
- What AI capabilities does Ada offer?
- Ada offers the Ada AI Agent for customer service across chat, email, voice, and messaging channels. The agent answers routine questions, completes supported requests, and transfers harder cases to human agents with the conversation history. Businesses connect it to helpdesk tools and knowledge sources so it can resolve common contacts and report how those conversations were handled.
- Why is Ada on The Agentic 80?
- Ada is listed under Customer and employee service agents. Agents that answer, resolve, and escalate. Revenue growth above 100% year over year and 146% net revenue retention, announced March 3, 2026.
- Where is Ada based, and who owns it?
- Ada is based in Toronto, Canada, was founded in 2016 and is private, Series C.